From Mental Health to Market Intelligence: A Conversation with FTR’s COO, Jami Sargent

In this episode, Eric Starks sits down with Jami Sargent, Chief Operating Officer at FTR, for a candid and insightful conversation about her journey from the mental health field to transportation market intelligence. Jami shares how she found her way to FTR, the unique lens she brings to the organization, and how she helps clients make sense of complex data to solve real-world business challenges. Tune in for a behind-the-scenes look at the heart of FTR’s operations, the importance of staying unbiased, and what it means to meet clients exactly where they are.

Watch the complete interview here:

Session Highlights:

(click on any session to view that video highlight)

• How long have you been at FTR? 
• What is your background and what led you to FTR?
• What are some of the things you've been dealing with at FTR?
• How do you communicate to others about FTR being an unbiased source of information?
• What excited you about what you do?
• As you think about the problems you're solving for customers, what things do you think about or work towards?
• Do you think about AI when it comes to analyzing data?
• What else are you thinking about from a process standpoint to continue to help customers?
• How do you communicate that FTR's job is big picture first and foremost?
• Moving throughout 2025 and into 2026, how do you see FTR developing and being part of people's business process?

Thank You for Watching

We appreciate you watching this conversation to learn more about Jami and her role at the FTR. To see Jami's full bio, please visit Meet The Team - Jami Sargent.

Did you miss any of our Industry Connections Blogs?  You can find them here:

• Avery Vise
• Jonathan Starks
• Eric Starks